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Deliveries Guide
Terms and Conditions

By accessing our website (www.cocooncollection.co.uk) and/or placing an order, you agree to be bound by these terms and conditions as set out below. These terms and conditions are governed by the laws of England and Wales but do not affect your statutory rights.

When placing an order with us, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.


We attempt to ensure that the information available on the cocooncollection.co.uk web site at any one time is accurate. However, Cocoon Collection Ltd assumes no duty to update such information and cannot guarantee that it will be fault-free. Cocoon Collection Ltd does not accept liability (except as set out below) for any errors and/or omissions in the description or presentation of products on the web site and we reserve the right to change information, specifications and descriptions of listed goods at any time. We will, however, do our best to correct any errors and omissions as quickly as practicable after being notified of them.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Cocoon Collection Ltd or any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, claims of third parties, loss of goodwill, loss of earnings, and/or for any other loss that is not reasonably foreseeable. For the avoidance of doubt, Cocoon Collection Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Cocoon Collection Ltd, or any of its directors, employees or other representatives.

In the event that Cocoon Collection Ltd is held liable under these terms and conditions, our maximum liability to you shall be the cost of the product(s) purchased by you.


Please read the instructions, manuals and other user documentation that comes with your products carefully. Cocoon Collection Ltd is not involved in the manufacture of any of products and will not advise on their use or operation or the manufacturer's guidelines.

For the avoidance of doubt, Cocoon Collection Ltd shall not be held liable for any loss, injury, damage or claims caused as a result of misuse of products, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, Cocoon Collection Ltd.

A number of products that we include as part of our packages may contain elements of either nuts or nut oil. We always strongly recommend that people with nut allergies check the packaging of all consumables and do not consume products that have a nut warning. For the avoidance of doubt, Cocoon Collection Ltd shall not be held liable for any loss, injury, damage or claims caused as a result of nut allergies, save for death and/or personal injury arising from any deliberate act or omission by, or the negligence of, Cocoon Collection Ltd.

Products containing Alcohol

It is against the Law to sell or supply alcohol to under 18s. Therefore we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. Furthermore by placing an order for an item containing alcohol with us, you are confirming that you are at least 18 years old and are also not intending to supply alcohol to anyone who is under 18. We reserve the right to decline orders for items containing alcohol if we have reason to suspect that the sender or recipient is under 18.

Supply of the Service

Cocoon Collection Ltd agrees to provide the services in respect of this website with all the reasonable skill and care expected of a competent provider of internet services. Consequently, we reserve the right to alter, update, amend, suspend or withdraw such services at any time and from time to time. The website and/or the services hereunder are provided on an “as is”, “with all faults” and “as available” basis. Accordingly, we will not be responsible for any losses resulting from your use, or your inability to use the website and/or the services hereunder.

We will make every effort to ensure your Message Cards and Tags are completed to your specifications, however we cannot be held responsible for any errors which may occur.

We reserve the right not to accept an order or provide a Message Card if we feel it may be unlawful, untrue, harassing, abusive, threatening, harmful, pornographic, fraudulent, libellous, vulgar, defamatory, offensive, or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety.

Our Rights

We reserve the right to close access to the website and/or the services hereunder if your usage is deemed excessive and against the interests of other users of the website, or if you have committed a breach of these terms and conditions, or if you have engaged in fraudulent, criminal or dishonest activity, or for any other reason whatsoever. We also reserve the right to modify or discontinue, temporarily or permanently, the website with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to, or discontinuance of the Website, at any time and for any reason whatsoever.

Cocoon Collection Ltd may amend or modify these terms and conditions or impose new conditions at any time upon inclusion of an appropriate notice on the website signifying that these terms and conditions have been updated or amended. Any use by you of the website after such changes are made shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

Force Majeure

Cocoon Collection Ltd shall not be liable to you for any delay in, or performance of, our obligations provided to you in connection with this website arising from any cause beyond our reasonable control including, but not restricted to, the following: Invasion, act of war, act of God, act of Government, Failure in information technology or telecommunications, labour dispute, fire, flood, industrial action, explosion of civil commotion.


Pricing Policy

The prices on our site are quoted in UK pounds (GBP) and include V.A.T at 20%.

We always try to make sure that the prices and information on cocooncollection.co.uk are accurate but if we discover an error in the pricing of any of our products, once you have ordered from us we will contact you immediately from the details you gave us at the time you registered with us. We will then give you the option of continuing your order at the correct price or cancelling it. If we are unable to reach you we will cancel the order. If an order is cancelled, any payment made will be refunded in full.

You will have a choice of delivery methods and therefore be aware of the delivery costs before you submit your credit / debit card details, based on the delivery address you specify. For further information see our ‘Delivery’ section.

All prices shown are inclusive of VAT and this is shown on all invoices and receipts issued by us.

Returns and Refunds Policy

Our returns and refunds policy means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you have simply changed your mind, you can return it to us provided it is unused and in its original condition within 30 days for a prompt replacement, exchange or refund. These terms do not affect your statutory rights.

How do I return a purchase?

A refund will be made in the same form of payment that was used to make the initial purchase. Return delivery costs will not be refunded unless the items are faulty.

If you return a purchase because of an error we have made, or it is defective in any way please email us at sales@cocooncollection.co.uk and we will advise you on how to return the order to us via our carriers. The complete purchase (including all parts, accessories, instructions and packaging etc) must be returned within 30 days of purchase, otherwise we will not be able to refund you or send a replacement.

Our boxes are, in effect, made up of a number of smaller individual items. If one item in the box is faulty or defective, or we have made an error with an item in the box, please email us at sales@cocooncollection.co.uk within 30 days of receiving the box, and we will be happy to send out a replacement item to you.

If you return a box because you have simply changed your mind, it must be unused and in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc), otherwise we will not be able to refund you. A refund will not be issued in respect of the original delivery charge and returns postage.

If you have received one of our products as a present, we are still just as happy to exchange unwanted, faulty or defective products. If a refund is required however, please note that we can only issue a refund for the purchase price for items bought to the original purchaser.

Unfortunately we cannot be held responsible for any returned item(s) being lost in transit as you are responsible for returning the item(s) to us. We would recommend that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office) and take out insurance if necessary. Please keep your proof of postage until you have received your replacement or refund.

If a refund is due to you and the original method of payment was by credit or debit card, the refund can only be credited to the original card used to place the order.

Delivery to Hospitals, Office, Conference Centres & Hotels and other Public Buildings

We deliver to third party locations such as hotels, offices, conference centres and hospitals. The signature of any authorised person accepting delivery on behalf of the recipient will be accepted as proof of delivery.

Whilst we are happy to deliver to hospitals, it is the customerís responsibility to make sure the recipient is not planned to be discharged within the delivery time frame. Please inform us of a ward name and/or bed number if possible, and check the hospitalís policy on acceptance of deliveries, especially on intensive care wards. We held cannot be responsible for any items delivered to a hospital after a patient has been discharged or moved hospitals. It is the responsibility of the customer to contact the hospital and make the necessary arrangements for it to be collected or forwarded to an appropriate address.

Copyright and Trademarks

You may view and print out our pages for the sole purpose of buying a product or products. All material including (but not limited to) descriptions, images, text, logos, pictures, photographs and graphics on this website is the property of Cocoon Collection Ltd or it’s technology partners and is subject to copyright. Any modification, transmission, hiring, copying (other than for non-commercial personal use) re-using or otherwise using the content of this website for public or commercial purposes is strictly prohibited.

Cocoon Collection Ltd may from time to time contain links to other websites which are not under our control. We will not be held responsible for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.

Brand names and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

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