Privacy and Security Policy

At Cocoon Collection Ltd we make a commitment to protecting your privacy and only use information collected about you in accordance with the Data Protection Act 1998. We are of course registered with the Information Commissioner in accordance with the Data Protection Act 1998.

Information we keep about you and what happens to it

When you purchase something from us, you will have given us your name, email address, phone number, address and credit/debit card details. If you have asked us to send a gift direct to a gift recipient you will also have given us their name and address. This information is only used in order for us to deliver the products and to contact you if there is a need.

We keep a history of the orders you have placed with us so you can see your past purchases.

If you have selected to receive our newsletters and details of new products and special offers you can opt to unsubscribe to this service at any time by sending an email to sales@cocooncollection.co.uk.

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and by us for emailing you regarding your orders and to update you with our newsletter/s.

Should a recipient contact us about a gift you have asked us to deliver to them on your behalf, we will not divulge any more information regarding the order to them, other than information you may have asked us to include on the Gift Message Card accompanying the gift. In some circumstances, where we feel it necessary we may contact you if a recipient has contacted us regarding a gift they have received.

Payment card details are encrypted using 128 bit encrypted SSL ("Secure Sockets Layer") for maximum security. All credit card transactions are handled through the UPG (Universal Payment Gateway) facility provided by Secure Hosting Ltd, a specialist online payment processor. The UPG employs the latest industry standard encryption technology to keep our customers personal information safe. The UPG guards and transacts payment onto our acquiring bank, Lloyds Cardnet, using advanced verification and anti-fraud technology.

We will never reveal your complete credit or debit card number in full on any invoices or order confirmation we issue back to you. We do however, have to store and transmit the entire number to the card processing company in order to process your transaction.

We maintain a high level of electronic, physical, and procedural safeguards in connection with the collection, storage and disclosure of your personal customer information. Occasionally we may request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Cookies

We use "cookies" and we obtain certain types of information when your Web browser accesses cocooncollection.co.uk.

“Cookies” are alphanumeric identifiers that are transferred to your computer's hard drive through your Web browser. This means that we can recognise and greet you when you revisit our site and allows you to store items in your Shopping Basket between visits.

“Cookies” do not harm your computer. They are small files of information which get stored in your 'Temporary Internet Files' folder in Windows. You can delete “cookies” at any time from your computer.

If you experience problems using our site it may be because of how you have set up your security settings in your web browser. It may be necessary to set the security level to medium to accept “cookies”. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Third Parties who may see your information

To enable us to deliver your gifts we do have to give your name and address, or that of your recipient to our delivery agents and carriers. We give them access to this information purely for them to provide a delivery service and it cannot be used for any other purpose. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

Your Consent

By using our web site you consent to us using the personal information you have given us as outlined in this Privacy and Security Policy. If you have any questions please email us your concerns to sales@cocooncollection.co.uk and we will try to resolve any concerns you may have. Alternatively write to us at Cocoon Collection Ltd, Unit 8, Mere Farm Business Park, Red House Lane, Hannington, Northampton NN6 9SZ.