Please see deliveries abroad for full details of international delivery options, pricing, destinations and time scales.
Next Working Day delivery option will take an extra working day for the following postcodes/destinations: AB31-38, 40-56, HS, IV1–28, 30-32, 36, 40-49, 51-56, 63, KA27&28, KW1-17, PA20-28, 41-49, 60-78, PH4-44, 49-50, ZE, Northern Ireland (BT), Isle of Man (IM), Channel Islands.
Orders will not be processed or despatched at weekends or on English & UK bank holidays.
How will my parcel be delivered?
We use Parcelforce to delivery the majority of our UK parcels, and for all our international parcels. From time to time we may use Royal Mail to deliver smaller items. We do not use Royal Mail if there is any risk of strike action pending, or any known delays.
What happens if no-one is there when the parcel is delivered?
You (or your recipient) will be left a calling card. Depending on a number of factors, the parcel may be left with a neighbour when possible, or in a safe place on the property. If delivery cannot be made, the parcel may be left at a local Post Office for collection at your convenience; or you may need to rearrange delivery direct with Parcelforce. In all instances, a calling card will be left, explaining where your parcel is, and/or how to arrange collection or redelivery.
If your parcel has been sent using the Royal Mail, and no-one is available to sign for the parcel, it will be left at your local Post Office for collection. A calling card will be left explaining this.
Undeliverable goods
Should you or your recipient not be at the delivery address when delivery is attempted, and there is no suitable alternative for the courier to deliver the parcel to (eg. neighbour etc), then the courier will issue an attempted delivery note. This gives you or the recipient details of how to rearrange delivery, delivery to an alternative address (at extra cost), or collect the parcel from your local depot.
If you have left instructions to leave the package i.e. by back gate or with a neighbour when the courier will follow these instructions whenever possible, providing they are confident the parcel will not be at risk.
We rely on the accuracy of the delivery address you give us and cannot accept liability for late or failed delivery if this is incorrect. If an order remains undelivered we will email you for further instructions. If it is not claimed within a reasonable time we will credit the price of the goods to your credit card less any despatch costs and administration fees incurred by us.
We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the gift. The delivery costs will not be refunded. If you would still like to purchase those items, you will have to place a new order.
Packages may be returned as undeliverable to us for any of the following reasons:
- If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the gift. Please double check your address carefully if you intend to re-order.
- If the order is being dispatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.
- If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the gift. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
- In rare cases, it is also possible that the address label may become illegible, after despatch during the delivery process.
Collection
Arrangements can be made for you to collect your goods from our premises. Goods should be ordered in advance. To do this you will be required to bring 2 forms of identification and your order confirmation. Any delivery cost added at the website checkout to a card transaction will be refunded to you once the goods are collected. We will automatically make this refund back to card from which the original payment was made.
Sorry but for security reasons, we will not allow a third party or any other courier company / taxi to collect goods on your behalf.
Payment by cash can only be made if you are collecting goods directly from our premises. Goods need to be ordered in advance so they are ready for collection.
If you are collecting goods being paid for by cheque, you need to have sent the cheque to us and confirmed with us the cheque has cleared. We will only release goods where the cheque payment has cleared our bank account. See ‘Other ways to order’ in our Shopping Guide section.
We do not operate a retail outlet. Credit or debit cards and cheques will not be accepted in exchange for goods at our premises. See ‘Other ways to order’ in our Shopping Guide section.
Redirection
If you wish to change the delivery address of your parcel you must do so before the parcel is despatched. If you need to redirect your parcel, or change the delivery address after despatch, then the parcel has to be recalled from the courier, and a new parcel despatched. This process may take up to 5 working days, and will incur additional delivery costs of £7.50 per parcel.
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