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Deliveries Guide
Delivery Abroad


We are pleased to announce we are now able to offer delivery internationally. We currently offer the service to the followig countries outside the UK:

  • Andorra
  • Austria
  • Belguim
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Guernsey
  • Iceland
  • Republic of Ireland
  • Italy
  • Jersey
  • Lichtenstein
  • Luxemburg
  • Monaco
  • Netherlands
  • Norway
  • Portugal
  • San Marino
  • USA

If you wish to send an item outside the UK to a country listed above, just choose your destination country while going through the online checkout.

All the standard terms & conditions and information contained within the delivery guide remains pertinent.

Please contact us if you require any further information or clarification on the international service.

We are currently unable to offer this service to a country outside the UK that is not listed below.

Parcelforce or the Royal Mail handle all Cocoon’s international consignments, and usually pass your parcels onto their counterparts within the destination country to progress the service on their behalf. Therefofre the likely agent will be the equivalent of the Royal Mail service provider within the destination country, as relationships between the two companies exist to provide such a delivery service.

Destination Country Delivery Time Frame & Restrictions Cost (GBP)
Western Europe (Andorra, Austria, Belguim, Denmark, Finland, France, Germany, Greece, Greenland, Guernsey, Iceland, Republic of Ireland, Italy, Jersey, Lichtenstein, Luxemburg, Monaco, Netherlands, Norway, Portugal, San Marino) 3-5 working days £9.99
USA & Canada 3-10 days - no food products can be sent £24.99

Please contact us on (01604) 780525, or by email to to arrange delivery outside the UK to a country not listed above.

This service is reliable and efficient, using reliable, long standing international agents to ensure your parcel reaches the country and deistnation in good time - and, importantly, in superb condition. When things rarely go wrong, we are always here to help resolve any problems, and if the item doesn not arrive in the condition you would expect from us, we are more than happy to refund or replace that item at no extra cost to you whatsoever.Our continual aim is to offer you the best possible customer service we are able to - and while there are occasions when things can go wrong and be out of our control, we will always do our very best to resolve issues as quickly and efficiently as possible. We always want our customers to feel happy recommending us - and coming back to re-buy from us time and time again.

In fact one of the very first things we did as a company was to establish that excellence in all aspects of customer service would be the key to our success - and we have never waivered from that as the years have flown by. We have been recognised for this very cornerstone to our bvusiness, winning a Customer Service Award in 2007, and we have only toiled to improve our levels of customer service and retention since then. Give us a try and see what you think - many customers leave extremely positive and complimentary feedback which we like to publish on the website to reassure other that we have customers’s best interests at heart - the heart of a good business, after all, is always its customers!

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